⭐ CASE STUDY #3 — Community Program Redesign Through Interviews

(For Community & Human-Services Nonprofits)

Client Type

Community & Human-Services Nonprofit

The Challenge

The organization wanted to redesign a community-support program that was underperforming. They needed lived-experience insight to understand how community members experienced their services and where program design was misaligned.

Approach & Methods

  • Semi-structured interviews

  • Focus groups

  • Service journey mapping

  • Program observation

  • Thematic coding & insight reporting

Key Insights

  • Community members felt the program lacked clear direction

  • Navigation and eligibility rules were confusing

  • Outreach channels did not reach underserved groups

  • Program services didn’t match community priorities

  • Staff desired clearer structure and communication tools

Recommendations

  • Redesign program flow for clarity and simplicity

  • Use insight-driven messaging for outreach

  • Improve intake navigation supports

  • Add follow-up checkpoints to reduce drop-off

  • Align services with the needs expressed in interviews

Impact / Outcomes

  • Increased community trust and engagement

  • Higher clarity around program purpose and steps

  • Improved staff confidence and alignment

  • Stronger pathway for future funding opportunities

⭐ CASE STUDY #4 — University Research Support & Thematic Coding

(For University & Research Nonprofit Programs)

Client Type

University–Supported Nonprofit Research Program

The Challenge

A research team needed support conducting qualitative analysis for a community-based study, including coding, thematic analysis, and dissemination. They wanted high-quality, rigorous interpretation to meet academic standards.

Approach & Methods

  • Study design consultation

  • Qualitative coding using structured frameworks

  • Theme development and pattern identification

  • Insight synthesis

  • Reviewer-ready documentation

Key Insights

  • Participants shared consistent themes around trust, access, and unmet needs

  • Specific subgroups had unique barriers not previously identified

  • Data revealed opportunities for program improvement and policy consideration

Recommendations

  • Highlight themes most relevant to intervention design

  • Create accessible dissemination materials for stakeholders

  • Use findings to shape grant proposals and future studies

Impact / Outcomes

  • Clear, rigorous thematic structure for publication

  • Actionable insights for program improvement

  • Stronger foundation for future research funding